Refund and Returns Policy

Overview

7-Day Return Policy	Unused, in original packaging with proof of purchase.
EU 14-Day Cooling-Off Period	EU orders can be returned within 14 days.
Initiating a Return	Contact support@kinbetop.com for return instructions.
Damages and Issues	Contact immediately for defective or incorrect items.
Unsolicited Returns	Not Accepted
Return Shipping Costs	Customer pays, exceptions for quality issues.
Refund Timeline	Aim to process refunds within 10 business days.

1. Unsolicited Returns Not Accepted

Unsolicited returned items will not be accepted.

2. 7-Day Return Policy

We have a 7-day return policy, which means you have 7 days from receiving your product to request a return. If 7 days have passed, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Do not send your purchase back to the manufacturer or any address on the parcel you received.

3. EU 14-Day Cooling-Off Period

Notwithstanding the above provisions, if products are shipped to the EU, you have the right to cancel or return your order within 14 days without giving any reason. Similar to the above provisions, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

4. How to Initiate a Return

To initiate a return, please contact us at support@kinbetop.com. Please note that after you contact the customer service team, we will provide the return address.

5. Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

6. Return Shipping Costs

Return shipping costs are typically borne by the customer. We do not currently offer free returns, and customers need to prepay the return shipping. If the return is due to a quality issue with the item or our error, we will cover the return shipping cost.

7. Refund Timeline

Aside from processing time by banks or credit card companies, unforeseen factors (such as payment platform delays) may affect the refund timeline. We will do our best to process all refunds within 10 business days.

8. Handling Exceptional Situations

If the returned item is damaged or lost during shipping, please contact our customer service team immediately. We recommend using a tracking service and purchasing shipping insurance when returning items to prevent damage or loss.

9. Multi-Channel Purchase Handling

If you purchased GardePro products through third-party platforms (such as Amazon, eBay, etc.), the return and refund policies may differ. Please check the return policy of the purchase platform or contact our customer service team directly for assistance.

10. Contact Information and Business Hours

Our customer service team is available Monday to Friday. You can contact us at support@kinbetop.com, and we will respond to your message within 48 hours.

11. Update of Return Address

If there is a change in the return address, we will notify you of the latest return address via email or other means. Please ensure that you have the latest return information before returning an item.

12. Return Addresses

If you need to return or exchange a good, we recommend directly contacting our customer care team. We will discuss and provide appropriate solutions based on your situation.

13. Exchanges

The fastest way to get the desired item is to return your existing item. Once the return is accepted, you can make a separate purchase for the new product.

14. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@kinbetop.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

15. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

16. Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.